Blog
6 Common Patient Account Resolution Challenges and How to Overcome Them
One of the biggest concerns among healthcare providers is plummeting patient collection rates. A recent report shows that 48% of revenue cycle...
Creating Optimal Billing Processes to Improve Patient Satisfaction and Account Resolution
Now that patients are responsible for more of their healthcare bills, their financial experience plays an increasing role in patient satisfaction....
Five Strategies for Improving Self-pay Collections
Patient payments now make up a larger portion of a provider’s revenue and medical debt is making it more difficult to collect. According to an...
Outsourcing Revenue Cycle Management: Partnership Essentials for Back-End RCM
Providers regularly look to outside revenue cycle partners to help manage and improve revenue cycle operations. This is for good reason, as revenue...
Happy Patients, Better Results: The Power of Financial Transparency in Patient Account Resolution
Patient satisfaction is not just a goal, but a critical component of a healthcare organization's success. Financial transparency is vital to patient...
The Power of Relationships: How Outsourcing Partnerships Impact Results
Great partnerships are built on trust, transparency, and shared goals. These three attributes are essential for hospitals and health systems to...
Best Practices for Denials Management
Denied claims mean denied revenue. With the number of denials steadily increasing, health systems and provider practices must do all they can to...
Five Things to Consider Before Outsourcing Your Self-Pay Accounts
The past few years have demonstrated that outsourcing all or portions of the revenue cycle is an effective strategy to mitigate costs and improve...
How to Create a Superior Patient Financial Experience to Improve Self-Pay Collections
Rising patient financial responsibility is taking a toll on the bottom line of hospitals and health systems across the country. In a recent review,...
4 Things You Need to Know About Denials Management Today
Claims denials are a big source of revenue leakage. According to one recent report, around 67% of healthcare leaders have seen an increase in claims...
Improve your bottom line by ensuring all insurance accounts are being managed
Improve your bottom line by ensuring all insurance accounts are being managed Industry analysts agree that healthcare staffing shortages aren’t...
How to Improve Revenue Cycle Performance Amid Staffing Shortages
Health systems and physician organizations across the country continue to struggle to maintain optimal staffing. While most of the spotlight has...
4 Questions To Ask Before Choosing A Revenue Cycle Outsourcer to Offset Staffing Shortages
Throughout the pandemic, businesses in all industries have struggled with staffing and those challenges continue. With the surge of variants...
How to Build High-Achieving Virtual Teams
Health systems and physician organizations have been hesitant in the past to adopt a hybrid workforce model with onsite and remote employees. That...
Six Steps to Transforming Self-Pay Collections
Although the transition to a new, post-COVID-19 normal is underway, health systems and physician organizations still have a long way to go to regain...
How to Prepare for the “New Normal” of Self-Pay Collections
More than a third of all hospital revenue comes directly from patients. Yet $7.5 billion in patient payments goes uncollected each year. COVID-19...
When it Comes to Protecting Your Revenue Cycle, the Best Defense is a Good Offense
In most communities, people have a choice of where they receive care. If your organization is administering COVID-19 testing and vaccinations, it’s...
Protecting Your Cashflow During an HIS Conversion
Relying on an outdated legacy HIS impairs the ability of health systems and physician organizations to optimize both operational and revenue cycle...
Three Reasons to Outsource Revenue Cycle Services and Why Now is the Perfect Time
From every crisis comes insight that can help improve systems and processes in the future. This is especially true of the COVID-19 pandemic. Health...
Building The Revenue Cycle Of The Future
We read a lot these days about how the Covid-19 pandemic has impacted US health systems and physician organizations. While the phrase “the new...
Articles
Your Guide to Choosing an Outsourcing Solution to Mitigate the Impact of Revenue Cycle Staffing Shortages
The pandemic has taken its toll on healthcare staffing across the country. The problem isn’t just front-line workers; revenue cycle staff are also...
Infographics
Whitepapers
Why Leaning into Great Relationships Maximizes Revenue Cycle Results
Hospital and health system margins are ticking upward, although labor expenses remain challenging. According to a recent Kaufman Hall Hospital Flash...
State of Denial: Proven Solutions to Today’s Growing Denial Rates
With denial rates remaining high, their impact on the bottom line is prompting health systems and provider organizations to look more closely at...